1. Terms and definitions
1.1. The terms in the singular or in the plural used herein shall not entail distortion of their meanings specified below.
1.2. Terms shall mean these Terms of Use.
1.3. Flybox24, Inc., a California Corporation created under the laws of the United States under Entity Number C4561074 and acting in accordance with the laws of the United States, which provides individuals with services for organizing the international delivery of the goods they purchase. All references to “Flybox24” herein shall refer to Flybox24, Inc.
1.4. Website shall mean the websites of the same contents hosted under the domain names flybox24.com, as well as subdomains thereof.
1.5. Service shall mean a range of services, products, and software provided by Flybox24 on the Website.
1.6. User shall mean an individual using the Service.
1.7. Recipient shall mean an individual specified by the User as the recipient of the goods as well as his/her authorized representatives.
1.8. Incoming Parcel shall mean a postal item/courier mail ordered by the User and arrived in his/her name at the Flybox24 warehouse from any US seller.
1.9. Outgoing Parcel/Parcel shall mean a postal item/courier mail formed by Flybox24 of the Incoming Parcel (Incoming Parcels) to be dispatched to the User.
1.10. Forwarding shall mean forwarding of the Parcels from the USA to any country listed on the Flybox24 website. Flybox24 will not ship to countries that are sanctioned by applicable US regulations. Flybox24 may refuse the Shipment at its discretion without any obligation to justify such a refusal if it suspects that the above sanctions may be imposed.
1.11. Cashback – a partial repayment of the purchase with the aid of special services. Cashback added to the balance of the User's personal account can be used for Flybox24's services. Transfer of these sums from the personal account to the bank card is not possible due to the requirements of the US legislation. Transfer of money between accounts on the Site is not possible due to the security requirements.
2. Description of the Service and components thereof
2.1. Flybox24 provides the User with the Service comprised of the following services:
2.1.1. US domiciliation for receipt of the Incoming Parcels.
2.1.2. Forwarding. Forwarding includes the following elements:
2.1.2.1. Processing of the Incoming Parcels and Parcels before dispatching:
2.1.2.1.1. Incoming parcels acceptance.
2.1.2.1.2. Incoming parcels unitizing (consolidation).
2.1.2.1.3. Incoming parcels warehousing.
2.1.2.1.4. Packing of Incoming Parcels. Your parcels will be optimally packed to maximize the safety of their contents during international transportation. Due to this, the weight of your order may change.
2.1.2.2. Dispatching of the Parcels to the Recipient’s country using the following methods at the User’s discretion to the extent technically feasible:
2.1.2.2.1.
2.1.2.2.2.
2.1.2.2.3.
2.1.2.2.4. USPS Priority - Priority Mail International.
2.1.2.2.5. USPS Express (EMS) – Express Mail International.
2.1.2.3. Arrangement of delivery within the Recipient’s country through mail and courier services available in that country.
2.1.2.4. In the course of the Dispatching provision of the Recipient with the information about the progress of delivery.
2.1.3. Assistance with Purchase - is the process of goods purchase, as specified by the User, with a seller's online store that traded and ships goods in the US (hereinafter in this paragraph – "the seller"). With such a purchase, Flybox24 acts as an agent in relations between the seller and the User, acting on its own behalf or on behalf of the User, and at his expense. Flybox24, when rendering purchase assistance, may provide this service to the User personally or involve other persons in the service provision. Flybox24provides support to the User, handling with the seller issues that regard the goods, purchased via Assistance with Purchases (including issues related to the seller’s warranty), but these questions are the responsibility of the seller and Flybox24cannot guarantee the User their successful resolution and does not assume any commitment in this regard.
2.1.4. Parcel Insurance - shall mean insurance of property interests related to possession, use, and disposal of the goods dispatched to the Parcel against damage, destruction, or loss thereof as well as property interests related to defrayment of expenses for delivery of the goods.
2.1.5. User Support shall mean provision the Users with 24/7 advisory support through Flybox24 Website as well as by e-mail info@flybox24.com. Flybox24 informs the User that all the requests concerning the Incoming Parcels and the Parcels are only processed by the User Advisory Support if the relevant track number of the Incoming Parcel/Parcel is specified.
2.1.6. Specific Requests shall mean performance of the Users’ assignments with respect to the Incoming Parcels at the Flybox24 warehouse.
2.2. Current prices for the services composing the Service are specified at Services and Prices section of the Website. Flybox24 retains the right to adjust the current prices without any prior notification. Price adjustments shall enter into force after making the relevant changes at Services and Prices section.
2.3. Cost of Flybox24’s services as well as the expected term of delivery of the Parcels shall be approximate, provided for general information only, and shall not be deemed an offer.
2.4. The User shall pay for Flybox24’s services by balance replenishment of the User’s Personal Account and further debiting of the cost of the services ordered by the User by Flybox24.
Balance of the User’s Personal Account may be replenished by bank cards Visa and MasterCard or by cheques Mr.Rebates and Ebates.com.
In extraordinary circumstances, upon agreement with Flybox24, Balance of the User’s Personal Account may be replenished by payments through PayPal to Flybox24’s bank account as well as the bank cheques.
2.5. Flybox24 retains the right, if necessary, to perform additional work not provided for by the Services and Prices section with respect to the Incoming Parcel/Parcel, may require that the User pays the cost of such works determined at Flybox24’s sole discretion proceeding from the circumstances of performance thereof, and include such cost to the Invoice issued to the User. In cases if Flybox24 agrees to issue a refund to the User’s personal account balance, such refund can only be made to the same card that was used to credit the User’s personal account balance.
2.6. Flybox24 does not render the services on dispatching the Parcels within the United States. An exception to this rule applies where the Incoming Parcels are returned to the sellers.
2.7. Flybox24 does not render services on collection from the warehouse/seller’s facility located in the US.
2.8. Flybox24 retains the right to update, modify, enhance, supplement, reduce, transform, and otherwise improve its Services at any time to any extent. An up-to-date description of the Services and Terms of Use thereof are published on the Website.
3. General provisions of the Service
3.1. These Terms of Use shall govern the procedure and terms of using the Service.
3.2. The Terms shall not be deemed an offer; they are composed of both the text of the Terms of Use, rules and regulations referred therein, including more specific references, and such Terms shall be entirely accepted by the User without any changes but with all the subsequent rules and policies (including Privacy Policy) as well as the procedures and scenarios of using the Service published on Flybox24’s Website, unless otherwise expressly provided.
3.3. The User shall carefully familiarize themselves with these Terms prior to the commencement date of using the Service. By starting to use the service, User thereby accepts the Terms of Use. If the User disagrees herewith, in whole or in part, he/she shall not be entitled to use the Service.
3.4. Flybox24 retains the right to update these Terms of Use at any time. The User’s continued use of the Service testifies to the fact of acceptance of the amended Terms even if he/she has not familiarized themselves with them. The latest version hereof is always published on this webpage.
3.5. By accepting these Terms of Use, the User confirms that he/she uses his/her complete personal data, has reached a legal age required by law to use the Service, is not a legally disqualified person which would hinder him/her from using the Service, bears the liability for his/her actions provided for by statute or law, and familiarized him/herself herewith and is obliged to comply with the list of prohibited goods.
3.6. Flybox24 retains the right to bar the User from using the Service without assigning any reasons.
3.7. In the event there is a partial refusal to provide Service to the User, the refund amount paid by the User for such part of the Service is carried out in accordance to the Terms with respect to the refund and, in particular, section 8 of these Terms.
3.8. In the event of a total refusal to provide service - the User’s received packages will be sent back to the sellers - subject to the User’s provision of a pre-paid postal label. If a pre-paid postal label is not provided by the User, Flybox24 reserves the right to dispose of the contents in the said packages as they see fit without any reimbursement to the user. The User’s personal account is subject to cancellation, and funds from the balance in the User’s personal account are returned to the User in accordance to the Terms with regard to the return of funds and, in particular, section 8 of these Terms.
3.9. By specifying on the Website his/her contact (mobile) phone number and e-mail as a part of the credentials, the User confirms that such phone number and e-mail are the communication channels enabling to reliably ascertain that legally relevant documents or messages sent therefrom or thereto by e-mail, SMS, through such messengers as WhatsApp, Viber, Telegram, have been sent by or to the User accordingly. Such a document or message sent to the User shall be deemed received on the next calendar day after sending thereof unless the User’s messages provide for a confirmation of earlier receipt thereof.
3.10. When using the Service the User shall refrain from infringement of the applicable laws. If any infringements of law by the User are identified, Flybox24 shall have the unconditional right to bar the User from using the Service as well as to extrajudicially charge back to the User all the direct and indirect losses incurred by Flybox24 due to such using, inter alia by debiting the funds credited to the User’s Personal Account. In case of any of those abusive acts Flybox24 shall be entitled to hold the User’s Incoming Parcels until settlement of the situation or use them to compensate for the loss incurred due to the User’s unfair acts.
3.11. Under no circumstances shall the User/visitor of the Website be entitled to use any items of Flybox24’s intellectual property, or act as an Flybox24’s agent or intermediary without prior written consent duly signed by the representatives of the Visitor and Flybox24. In case of infringement of Flybox24’s intellectual property rights or dissemination of any information which doesn't correspond with actual facts, the Visitor may bear the liability stipulated in the laws of the Russian Federation. In such cases, in addition to the above losses, Flybox24 retains the right to claim damages as well as a lump sum reimbursement.
3.12 Nonstandard situation will be discussed with the Users individually and handled accordingly.
3.13 LINKS TO THIRD PARTY SITES. Flybox24 Services and Content may include hyperlinks to web sites operated by third parties including advertisers and other content providers. Those sites may collect data or solicit personal information from you. Flybox24 does not control such web sites, and is not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect. Flybox24 will not be liable or held responsible for any delay or failure to comply with its obligations under these terms of use if the delay or failure arises from any cause which is beyond our reasonable control including, without limitation, acts by third parties such as network providers. This term does not affect your statutory rights as a consumer.
3.14 DATA CHARGES. When you access Flybox from your mobile device, your network provider's standard messaging, data and other rates and fees will apply. You should check with your network provider to find out what plans are available and how much they cost. In addition using Services provided by us through your mobile device (the “Mobile Services”) may be prohibited or restricted by your network provider, and not all Mobile Services may work with all network providers or devices. You should check with your network provider to find out if the Mobile Services are available for your mobile device, and what restrictions, if any, may be applicable to your use of such Mobile Services.
3.15 VIRUSES. In using the Internet to access the Site, you are responsible for ensuring that your computer has suitable anti-virus software that is up to date. Flybox24 will take reasonable steps to ensure that the content on the Site is free from viruses and other malicious software. Flybox24 will not be liable for any loss or corruption of data that you suffer as a consequence of receiving a virus or other malicious software through use of the Site. Further, if you do not have appropriate anti-virus software, Fybox24 will not be liable for any loss, damage or upset that you suffer as a consequence of receiving a virus or other malicious software through use of the Site.
4. Major terms and conditions of using the Service
4.1. The Incoming Parcels shall correspond to acceptable dimensions and/or weight. Flybox24 retains the right to refuse the acceptance of the Incoming Parcel which, following the results of visual examination or measurement, exceeds the above dimensions.
4.2. Flybox24 does not guarantee receipt and processing of the letters (Incoming Parcels which are mail envelopes) that do not have a tracking number, and is not responsible for the safety of such letters.
4.3. Upon arrival of the Incoming Parcels to the Flybox24 warehouse, the User shall be fully liable for content control and review by verification of the track numbers and confirmations of dispatch from the shops as well as by preparation of special requests for reconciliation with the Invoice and/or photographing of the contents.
4.4. The User shall entitle Flybox24 to open his/her Incoming Parcels and handle the contents.
4.5. Flybox24 and its employees shall not be held liable for any damaged merchandise occurring from items improperly or inadequately packed and secured by company/store said merchandise was ordered from or while en route to the Flybox24 warehouse. Packages should not contain any type of dangerous goods that are hazardous and can pose a threat and/or cause bodily harm if inhaled or gets into contact with skin. Flybox24 reserves the right to dispose of any products/items that are leaking and/or damaged without prior notice to the User if said products/items may cause bodily harm and/or injury to any Flybox24 employee or may damage any other packages located at the warehouse. Furthermore, the User may be held liable for damages incurred while handling and/or for the cost of disposing of said merchandise.
4.6. Flybox24 shall not be liable for goods with workmanship defects or used goods with damages caused by prior use thereof by other users. The User shall be fully liable for inspection of the state of goods before dispatching thereof from Flybox24’s warehouse through the preparation of special requests for photographing/inspection of goods. In case of any workmanship defects and/or evidences of use the issue shall be settled directly between the User and the seller/shop to the exclusion of Flybox24.
4.7. If the User decides to refuse the goods, he/she shall return them back to the store where such goods were purchased in accordance to the return policy of said store.
4.8. Claims regarding special requests can be accepted within 7 (seven) calendar days from the day following the day of the execution of such special request, but no later than the day of creating the Outgoing package.
4.9. Flybox24 shall, generally, prepare the Incoming Parcel for dispatch within seven business days after receipt of an official User request unless the Incoming Parcel is not subject to additional requirements to extra packaging or method of dispatch and if there are some other circumstances that can affect the delivery time. Claims related to the special requests can be presented within 7 (Seven) days starting with the day following the day when such special request was fulfilled but not later than the day when the Outgoing Parcel was created.
4.10. Packaging List inserted into the Parcel is not a list of contents but is an internal document of the Flybox24 warehouse and cannot be deemed a confirmation that the number of items specified therein is factually accurate.
4.10. Flybox24 does not deliver the Parcels to mail boxes as well as on call.
4.11. If the User decides to Cancel the order (or Cancel the shipment of the parcel) before it is processed by Flybox24, the Cancellation will be free of charge. If the User decides to cancel the Order (or Parcel shipment) after the start of the process by Flybox24 and before it’s dispatch (or before it is shipped), then the cost of preliminary processing of the order (or the parcel) will be paid by the User. The processing fee is determined by the weight of the Parcel:
0 - 3 lbs - $5
3,01 - 6 lbs - $10
6,01 - 10 lbs - $15
10,01 - 15 lbs - $20
over 15 lbs - $25
Once the Once Parcel has been shipped, Cancellation of the shipment is not possible and such shipment is paid by the User in full.
4.12. Flybox24 does not deliver the Parcels to mail boxes as well as on call.
4.13. Flybox24 retains the right to request additional documentation to confirm the User’s identity and legal validity of the made purchases and use of he credit card. This measure is elective and, in particular, may be aimed at the prevention of fraudulent actions with credit cards.
4.14. The User shall specify true and accurate information about the contents of the dispatched Parcel in the Customs Declaration. Flybox24 does not guarantee delivery of the Parcels if the Customs Declarations for such Parcels were not properly filled in according to the principles of export and import operations of the US and recipients’ country’s customs services. It is the User’s responsibility to familiarize with and adhere to such principles when dispatching the Parcels.
4.15. The User is solely liable for payment of all the customs fees as well as any other payments related to postal services and crossing of the state border by the said goods; he/she also assumes all the potential risks of negative consequences caused by provision of incorrect data on the Incoming Parcel/Parcel and/or the contents thereof as well as the risks of negative consequences caused by dispatch of prohibited and/or dangerous cargo/goods.
4.16. Unless otherwise agreed upon between the User and Flybox24, the User entrusts Flybox24 or any other person duly authorized according to the laws of the Customs Union and appointed by Flybox24 with accomplishment, in the User’s name, of customs formalities aimed at release of the goods in accordance with the declared customs procedure or aimed at release of the goods for personal use, due to which, if necessary, the User entrusts the customs representative with performing of all the customs payments due from his/her settlement accounts.
4.17. If the User has been notified of the need to pay any customs fees or to pay for the re-export of a Parcel in accordance with the requirements of an applicable law, but avoids making the specified payments, such a User is considered to have renounced the right to the Parcel in favor of Flybox24. Flybox24 has the right to dispose of the Parcel at its discretion. In the event that the User in such a situation pays the above Flybox24 expenses, in particular in connection with the payment of customs duties and re-export of the Parcel, when the Parcel has not yet been disposed of or sold, Flybox24 returns the right to the Parcel to the User and transfers the Parcel to the User. All shipping costs for Parcels are at the expense of the User. In any case, Flybox24 reserves the right to demand compensation for all expenses and possible losses caused by the User’s refusal to pay the above customs payments, as well as a possible fine of $100.
4.18. Users have an option through filling out a form that can be found here to submit their feedback about Flybox24 and the items they received through our service that will be public and visible to everyone.
If you submitted the feedback within 30 days of receiving your items, your review is longer than 15 symbols, and contains at least one good quality photo of the purchase, you will receive a discount ranging from 3% to 25% that can be used for any of our services within the next two months.
Reward value is chosen randomly by Flybox24.
Flybox24 reserves the right to refuse publishing any of the reviews on their website, providing a discount. Our service also reserves the right to cancel a discount that was issued in case the photo provided by the User does not include the picture of the actual parcel or the goods inside the parcel that are related to that particular order. Same can be applied in case of the quality of the picture does not allow us to clearly see the parcel/items or the review itself is not written in plain and clear language or contains foul or swear language (including implied), as well as links to third-party websites, mentioning names of people or organizations providing services similar to Flybox24 organizing international deliveries for the items purchased in foreign online stores.
5. Terms and conditions of storage of the Incoming and Outgoing Parcels
5.1. Flybox24 agrees to store the Incoming Parcels with no additional charge levied for forty five (45) days upon arrival to the Flybox24’s warehouse. Once said period reaches expiry, Flybox24 retains the right to charge a storage fee for each Incoming Parcel amounting to USD 0.5 a day (rounding up to whole days). Such a fee as well as any other payments in USD provided for hereby may be converted to the currency of the country in the territory of which the relevant settlements shall be made at the rate of the central state bank of such country as at the date of settlement. Total term of storage of the Incoming Parcel shall not exceed one hundred (100) calendar days. If the Incoming Parcel is not claimed by the User upon expiry of the said period or there is an outstanding debt which is not paid by the User in the time fixed by Flybox24 for such payment, Flybox24 retains the right to utilize the contents of such Incoming Parcel or dispose thereof at its own discretion without payment of compensation to the User. Utilization costs will be claimed from the User. All the debts are to be paid by the User to Flybox24 without any relation with the fact of utilization or disposal.
5.2. Flybox24 shall not be liable for identifying the owner of Incoming Parcels that have incorrect (incomplete) delivery address and/or the recipient on the label. Flybox24 retains the right to charge a storage fee for every such Incoming Parcel according to the standard scheme specified in the previous paragraph of these Terms. If upon expiry of one hundred (100) days after delivery of the parcel to the warehouse the User fails to contact Flybox24 and confirm ownership thereof, Flybox24 retains the right to utilize the contents of such Incoming Parcel or dispose thereof at its own discretion without payment of compensation to the User.
5.3. Flybox24 agrees to store the packed and ready for dispatch Parcel with no additional charge levied for seven (7) days within the territory of the User’s country. After expiry of the said period Flybox24 retains the right to charge a storage fee for every packed and ready for dispatch Parcel amounting to two US dollars (USD2) a day (rounding up to whole days). Total term of storage of packed and ready for dispatch Parcel shall not exceed two months. If the Parcel is not claimed by the User upon expiry of two months, Flybox24 retains the right to utilize the contents of such Incoming Parcel or dispose thereof at its own discretion without payment of compensation to the User.
5.4. Terms and conditions of storage and return/disposal of the Parcels by mail/courier service at the Recipient’s location shall be determined by the rules and regulations of such mail/courier service. All possible extra expenses related to fulfilment/non-fulfilment of such terms and conditions shall be independently borne by the User/Recipient.
6. Liability for safe-keeping of the Parcels
6.1. In accordance with the applicable legislation Flybox24 shall act as the User’s agent arranging forwarding of the Parcel but shall not independently deliver the Parcels to the User.
6.2. Flybox24 shall not be liable for the actions of the third persons or entities, in particular postal and courier services (for example, USPS, UPS, FedEx etc.). All the terms and conditions and the limit of potential third party liability shall be subject to Additional Agreements and rules.
6.3. Flybox24 shall not be liable for safe-keeping of the Parcels while transported by mail or courier services; such liability to the User shall be borne by the said mail or courier services under the reasons and to the extent stipulated by separate rules, conditions, agreements, and statutory provisions.
6.4. Flybox24 does not enter into negotiations with postal and courier organizations on issues related to their civil liability for the safety of the Parcel and its contents, as well as the improper provision of postal or courier services. In a case when the User decides to independently enter into negotiations with a postal or courier organization on the above issues, Flybox24 can provide all available documents required for such case. In certain cases, Flybox24, at its discretion, may assist the User on the issues set forth in the previous paragraph, for which the User, by accepting these Terms gives Flybox24 the appropriate authority with the right to conduct necessary negotiations, approvals, correspondence, as well as receiving for the purpose of subsequent transferring to the User of a monetary refund for lost and/or damaged Parcels and their contents, and Flybox24 accepts such authority in order to maximize the full and speedy resolution in the interests of the User of issues related to the safety of Parcels. Such assistance from Flybox24 is not a paid service and does not impose any obligations on Flybox24, including obligations to guarantee compensation for any harm to the User. Flybox24 reserves the right to withhold a commission for representing such interests of the User. The specific amount of the specified commission shall be determined by Flybox24 depending on the basis of the complexity and duration of the procedure for such representation.
6.5. To settle the issues concerning civil liability for safe-keeping of the Parcels and contents thereof with mail or courier services (except for loss of the Parcels), the User shall provide video footage of unpacking the Parcel by the method approved by Flybox24. This video shall capture the unpacking process of the Parcel from the very beginning: starting from videotaping the sealed package on all sides and up to the very end of unpacking process namely of the entire visual presentation of the goods contained in the Parcel. Throughout the footage, the Parcel box, in one piece, but not in parts, shall always be in the picture frame; the footage shall exclude any potential interaction between the Parcel and/or the goods contained in it and/or their packages outside the camera’s view.
6.6. Flybox24 shall work with the User’s complaints with respect to the Parcels within seven (7) days after delivery of such Parcel to the User.
6.7. To secure compensation for potential losses caused by loss or damage to the Parcels it is recommended that the User insure the Parcels.
6.8. Flybox24shall not compensate for moral damage as well as the loss related to the User’s personal business in any form. The Service is aimed at rendering of services to the individuals obtaining goods for personal, family, household, or other needs not related to carrying out of entrepreneurial activity.
6.9. Flybox24’s liability may not exceed the cost of services rendered to the user within the framework of a particular order.
6.10. By using Flybox24, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Flybox24. Preliminary pre-judicial claim to the e-mail info@Flybox24.com is obligatory.
7. Shop Help Service
7.1. By using Shop Help service, you agree to become bound by the terms and conditions of this Agreement. By providing the Shop Help service, Flybox24 acts as an agent in relations with the seller and the User, acting on its own behalf or on behalf of the User and at the User’s expense. Flybox24 may render this service to the User personally or involve other persons in its rendering. Flybox24provides consulting services and assistance in purchasing goods selected by the User based on the links presented by the User to such goods in online stores located in the USA and/or the European Union.
7.2. Flybox24 provides consulting services and assistance in ordering goods selected and paid for by customers. By consulting and assisting in the purchase of goods, Flybox24 is not responsible for the quality, authenticity and the conformity of such goods provided by the online store descriptions. In particular, Flybox24 is not responsible for the exact match of the colors and shades of the goods shown on the sellers' websites to those goods that have been selected by the User for the order.
7.3. Flybox24 does not guarantee any delivery time, is not responsible for the delivery of goods from the seller to the Flybox24 warehouse and is not responsible for any store or seller errors or for the seller’s failure to fulfill the order.
7.4. If the goods paid by Flybox24at the request of the User are not delivered to the Flybox24 warehouse within one month after payment of the order or within three months after payment of the pre-order, the User has the right to request a refund for the service commission. In such a case, Flybox24will take all necessary actions to return the amount of payment for the goods from the seller. After receiving a refund from the seller, the refunded amount will be transferred to the User by replenishing their account in the system or returning the amount to the Users payment card.
7.5. If the goods paid by Flybox24 at the request of the User are not delivered to the Flybox24 warehouse within one month, after payment of the order or within three months after payment of the pre-order, the User has the right to a refund of the commission for the service. In such a case, Flybox24 will take all necessary steps to return the amount of payment for the goods from the seller. After a refund from the seller (if subject to such a refund), Flybox24 will refund the User monies (this is a legal term instead of money) in accordance to the Terms with respect to the refund and, in particular, section 8 of these Terms.
7.6. In a case where the goods paid by Flybox24, at the request of the User and delivered to the Flybox24 warehouse turned out to be fully or partially damaged, incomplete or having other significant flaws, Flybox24 will take all necessary actions to return the amount of the cost of such goods from the seller. After a refund is received from the seller (if subject to such refund), Flybox24 will refund said amount to the User in accordance to the Terms with respect to the refund and, in particular, section 8 of these Terms.
7.7. If the store cancels the order after it was confirmed and Flybox24 paid for the goods in this order, the User has the right to a refund of the service fee. In this case, Flybox24 will take all necessary actions to return the paid amount for the goods from the seller. After a refund is received from the seller (if subject to such refund), Flybox24 will refund said amount to the User in accordance to the Terms with respect to the refund and, in particular, section 8 of these Terms.
7.8. If the User decides to refuse the goods that were purchased using Shop Help, the ShopHelp operators will carry out all the necessary actions to return the goods to the store. Flybox24 does not guarantee the possibility of such a return. In such a case, the commission for using ShopHelp Assistance shall be paid for by the User.
7.9. The verification of the accuracy of goods with the User’s request after the goods arrive at the warehouse is carried out visually, that is, without comprehensive analysis and special expertise, and only if the User requests a Special Request for photographing the goods.
7.10. The User can create a Special Request for Flybox24 to verify the accuracy of the goods with their expectations and criteria. In this case, the description of such expectations and criteria should be sufficient, and the possibility of comparison - executable. This service shall be paid in accordance to the tariffs for Flybox24 services. Flybox24 has the right to refuse to conduct an action on a special request without explaining the reasons, in this case the service fee is not charged.
7.11. Flybox24 provides support to the User in solving issues with the seller regarding the goods purchased through the Shop Help service (including issues related to the seller’s warranty), but these issues are the responsibility of the seller and Flybox24 cannot guarantee the User success in solving them and does not accept any commitment in this regard.
7.12. Flybox24 supports the User in resolving issues with the seller regarding goods purchased through Shop Help (including issues related to the seller’s warranty obligations), however, these issues are the seller’s responsibility and Flybox24 cannot guarantee success in seller’s decision and does not accept/assume any obligations in this part.
7.13. In the event there is a manufacturer’s defect in the product that was purchased directly from the Site, User can contact Flybox24 Support Service to resolve the issue of compensation for the cost of eliminating such defect within one month after receipt of the goods (or product). Such a request shall be considered by Flybox24 Support only if there is a corresponding certificate/document signed by an authorized representative, as well as seals and stamps of an authorized service confirming the presence of a defect.
In a case where a positive decision has been reached for the compensation of the cost of eliminating the defect, compensation shall be in the manner prescribed by the Terms with respect to the return of funds. When purchasing products directly on the site, products with defects are not subject to replacement and there is no provision for redemption of similar goods from online stores in order to replace products with the defects found.
7.14. All information and data provided to the User by Flybox24 is strictly confidential and shall not be disclosed to third parties, except in cases of obtaining Flybox24’s prior written consent by e-mail, as well as cases prescribed by law.
8. Refunds
8.1. Flybox24 shall refund monies to the User in cases stipulated by the Terms (in particular, clauses 3.7, 3.8, 7.5, 7.6, 7.7, 7.13 of these Terms).
8.2. The return of funds to the User, unless otherwise agreed, is carried out by returning them to the balance in the User’s personal account. In cases where the User’s personal account is subject to cancellation as well as other cases directly negotiated by Flybox24 with the User, funds shall be returned to the User’s bank card from which the funds returned were transferred to the balance in the User’s personal account.
8.3. If Flybox24 makes a decision to return funds to the User, such a return shall be made by Flybox24 without undue delay. Flybox24 may inform the User about the planned deadline for a refund. The time period of returning funds to the User’s bank card, may be longer than expected dependent on the speed of banking procedures which is not a part of Flybox24’s responsibility.
